About Our Timeless Clothing
How does your clothing fit? Our essential shirts have more of a fitted feel to them. You will find them to be exceptionally comfortable due to the high quality fabric that we use and feminine design, but they do not fit like a typical loose fitting T-shirt. On our Collection items, we make every effort in the product description to help you know how to consider sizing for that product.
What if I need to return an item? While we are not Amazon (yet), we are attempting to make the return process as simple and hassle free as possible. If you need to return a product, please contact us with the reason for your return at firstname.lastname@example.org within 45 days of purchase. Instructions on how to process your return will be sent. If your products are in like-new condition, you will be issued a full refund. After 45 days of purchase, in-store credit may be offered. DAILY DEALS and Close Out items are not eligible for refunds but may be exchanged or receive in-store credit if returned in like-new condition. We generally will get you taken care of within 48 business hours.
Where else can I buy Heirloom products? You can find Heirloom products at Costco roadshows from time to time. Check out our Costco schedule on the site to see if a show will be in your area soon.
What makes you different than other clothing companies? We are a real life clothing company with affordable products that are functional yet fashionable. See our diagram at the bottom of our homepage.
What color eyes does Shellie have? They are blue!
Why did you name the company Heirloom? We see our essential shirts as timeless. They have lasted the test of time over the last 15 years.
Why do you have a Close Out section? Whenever we run out of 2 sizes that our products come in, we move it to the Close Out section. We also reduce the prices similar to a warehouse setting so that you get the best value for a product that has limited sizing choices. We do this so that you can be confident that the clothing found in the online store is available and, also, so that we can sell out of product that is typically being transitioned between seasons.